Refund policy

Return & Refund Policy – D'oroglobalis

We want you to feel confident shopping with Doroglobalis. If something isn’t right, here’s how we handle returns and refunds:

Returns

  • Returns are accepted within 14 days of delivery
  • Items must be:
    • Unworn
    • Unwashed
    • In original condition
    • With original packaging (if applicable)
  • Returns that do not meet these conditions may be declined

Non-Returnable Items

  • Final sale items are not eligible for return
  • Gift cards are non-refundable
  • Items marked “non-returnable” at purchase cannot be returned

Return Process

  • Email us at noueuxbusiness@gmail.com with:
    • Your order number
    • Reason for return
  • Wait for approval before sending anything back
  • Unauthorized returns may not be accepted

Refunds

  • Issued once your return is:
    • Received
    • Inspected
  • Refunds are sent to your original payment method
  • Please allow 5–10 business days for the refund to appear

Exchanges

  • We do not offer direct exchanges
  • To exchange an item:
    • Return the original item
    • Place a new order

Return Shipping

  • Customers are responsible for return shipping costs
  • Shipping fees are non-refundable

Damaged or Incorrect Items

  • If your item arrives:
    • Damaged
    • Defective
    • Incorrect
  • Contact us within 7 days of delivery with:
    • Photos of the issue
  • We will resolve it with a:
    • Replacement
    • Or full refund

Late or Missing Refunds

  • If you haven’t received your refund:
    • Check your bank account
    • Contact your payment provider
  • If issues persist, email us

Contact

By purchasing from D'oroglobalis, you agree to this Return & Refund Policy.